Bureaucracy: the restaurant

July 11, 2008 09:23

3 comments

I feel like there’s a good spoof restaurant to be made around the theme of bureaucracy or, more specifically, dealing with vendors in the corporate world. Experiences one might have at such a restaurant:

  • Conventional menus would be replaced with brochures with vague descriptions of products and services in fuzzy marketing speak (e.g. “has been an industry leader in culinary solutions for the past ten years”).
  • Prices will not be listed in the menus. Customers will need to request quotes. Preferably by fax.
  • Ordering would have to take place by way of purchase orders and elaborate paperwork. Again, faxing is preferred.
  • Different vendors/waiters could offer basically identical food/service at radically different prices and lead times for no apparent reason.
  • There will never be a centralized source of information for anything. Customers will be deflected from manufacturers to distributors to local representatives. Local representatives will be absent for random intervals with no warning.
  • Similarly, it should be basically impossible to get a straight answer about anything. “Local representatives” should insist on scheduling sales presentations instead.
  • There should be as many people involved in the ordering/delivery process as possible to minimize the probability of the customer actually getting what they ordered.
  • Orders might sometimes be outsourced to neighboring restaurants.

I’m not sure how much of the world has exposure to this process, but I’m hoping the restaurant experience would be entertaining for those who do.


Comments

July 11, 2008 13:08

Also, much like real-world vendors, you know that bottle of wine you ordered is only $6 direct from the liquor store, but here you are paying $18 for the privilege of a middleman.

July 14, 2008 22:12

I had a great idea for a restaurant too. It would be a super-expensive ultra-trendy place called “Leftovers.” Food would be very gourmet, but prepared and plated in such a way that it looked like someone else’s leftovers. Sauce smeared around plates. Bites and pieces cut out of things. Napkins and tablecloths could be pre-stained with fake stains that are actually scented. Glasses with lipstick rings (which are actually delicious syrup or something.) Everything would taste delicious but look like leftovers. The rest of the restaurant would look appropriately upscale.

I think it would be the most popular place to go, because irony makes people feel more fancy and upscale. (You’d have to market it right, but you could turn it into a contest of who blinks first.)

July 17, 2008 17:40

I now see why people make a bunch of money and then go into the restaurant business. Coming up with trendy restaurant concepts is fun!

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